Welcome to shop at www.scoopmat.com!
In order to ensure that you can shop with peace of mind and receive your favorite products in time, please read the following shipping policy in detail.
1. Shipping time
We will process and ship the order as soon as possible after the order payment is confirmed, usually within 1 working day (excluding holidays).
In case of peak season, inventory adjustment or force majeure, the delivery time may be slightly extended, and we will promptly inform you of the latest status by email.
2. Delivery range
www.scoopmat.com provides global delivery services. Some remote areas may extend the delivery time or incur additional costs, which will be displayed at checkout.
We work with many reliable logistics partners to provide you with safe and fast transportation services.
3. Shipping fee description
The shipping fee is automatically calculated based on the country, region, package weight and selected transportation method and will be displayed at checkout.
Some regions and order amounts may enjoy free shipping services. Please refer to the checkout page or promotional activity description for details.
4. Delivery Time
Standard delivery: Estimated 6 working days (depending on the region).
Expedited delivery (if applicable): Expedited service is available, estimated 3 working days, and the specific options are provided at checkout.
International shipping: Estimated 16 working days (depending on the region).
Actual delivery time may be affected by customs clearance, flight delays, weather and other factors.
5. Order Tracking
After shipment, you will receive an email with the logistics tracking number. You can check the latest logistics status through the link in the email or log in to your account at www.scoopmat.com.
If you do not receive the package within the estimated time, please contact us in time and we will assist you in following up with the logistics company.
6. Package Receipt
Please carefully check whether the package is complete and undamaged when signing for it. If you find any problems, please immediately explain to the courier and take photos for evidence, and contact us in time to deal with it.
7. Contact Us
If you have any questions about shipping policies or logistics status, please contact us through the contact information on www.scoopmat.com and we will do our best to support you.