Thank you for shopping at www.scoopmat.com. We are committed to providing you with satisfactory products and services. If you are not completely satisfied with the purchased product, we will do our best to provide you with a convenient return experience.
1. Return conditions
The product must be unused, undamaged and well packaged;
Accessories and gifts (if any) must be returned together;
The return application must be submitted within 30 days of receiving the product and sent back as soon as possible after the application is approved.
2. Non-returnable situations
The product has been used or is stained or damaged due to personal reasons;
Exceeding the return application period;
Customized or special instructions do not support return and exchange of products.
3. Return Process
Please contact us first through the contact information on portshift@scoopmat.com, submit a return application and explain the reason;
We will provide the return address and relevant instructions after review;
Please pack the goods safely and send them back according to the instructions. It is recommended to use a traceable logistics method to avoid loss;
After we receive and confirm that the goods are in compliance with the return conditions, we will process your refund within 6 working days.
4. Return Shipping Cost
If the return is due to product quality problems or wrong goods, the return shipping cost will be borne by us;
If the return is due to personal reasons (such as dislike, wrong purchase), the shipping cost will be borne by the buyer.
5. Refund Method
The refund will be returned to your payment account according to the original payment path, and the arrival time will depend on the processing speed of the bank or payment platform.
6. Contact Us
If you need to return or have any questions, please contact us through the contact information on www.scoopmat.com, and we will help you as soon as possible.