Help Center
Welcome to www.scoopmat.com. Below are some frequently asked questions and answers we have compiled to help you quickly understand shopping and usage information.
Email: portshift@scoopmat.com
1. What materials are the products made of?
All placemats are made of food-grade silicone material, which is safe, odorless, soft and durable, and can be safely in contact with food.
2. Can the placemats be put in the dishwasher?
Yes. Our silicone folding placemats support dishwasher cleaning, and can also be hand washed with warm water and neutral detergent, and can be reused after drying.
3. How to fold and store?
The placemats are soft and can be folded or rolled up, saving space, convenient to put in the drawer or carry with you.
4. How long does it take to ship after placing an order?
We will process your order as soon as possible after you place the order, usually within 1 working day. After shipping, you will receive an email notification with logistics information.
5. Can I return or exchange the goods?
If the product is unused and the packaging is complete, you can apply for a return or exchange after receiving the goods. Please refer to the return policy of this website or contact customer service for help.
6. Do you support international delivery?
Yes, we support international delivery. The specific shipping cost and estimated time of arrival will be automatically calculated and displayed during checkout.